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Return Policy
Due to the fact that our gowns are made to your specific measurements and personalized to your preferences, making them unique to you, there are no exchanges, refunds, or transfers of deposits. All sales are final. We encourage you to take the necessary time to review your chosen style, customizations, and measurements thoroughly.


Additional help
If you encounter any concerns related to defects or construction issues, please report them within 72 hours of receiving your order. We strongly encourage you to try on and thoroughly inspect your gown immediately upon delivery. This proactive approach ensures that we can address any concerns promptly and effectively. Your timely communication is crucial for us to provide the best resolution.

Cancellation Policy
Customers may cancel their order within 48 hours from the time of payment to receive a full refund. After this period, orders cannot be canceled for any reason including change of mind, cancellation of a wedding, pregnancy, or weight changes. To initiate a cancellation, please send an email to sales@keobridal.com

 

cancellation & return policy.

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