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frequency asked questions.

Oh hey, bride-to-be!

Got questions? You're in the right place! Our FAQ's are packed with answers to your most burning questions, from order details to delivery times and everything in between. We've compiled answers so spot-on, you'll think we're mind readers! Don't see your question? Reach out to us directly - we're here to help every step of the way.

  • At this time, we don’t make custom gowns. However, we do offer customizations for the gowns featured on our website. You can find the available customization options listed on each gown page under the "Customizations Offered" tab.

  • We offer a range of stunning gowns that are priced between $1,100 to $4,000+

  • We are based out of Essex, Maryland.

  • Regrettably, we do not have physical showroom  for brides to try on Keo Bridal gowns. However, our brides have successfully ordered their gowns online without visiting us. We've streamlined the process to allow you to confidently purchase a Keo gown online, stress-free.

  • Trying out various gown silhouettes is crucial to finding the style that perfectly complements your body shape. While a gown might look appealing on a hanger or in photos, its true test comes when it's draped on you. By experimenting with silhouettes such as A-line, ballgown, fit-and-flare (also known as trumpet), mermaid, mini, and sheath, you can pinpoint the one that best highlights your figure. This exploration is a vital step before committing to a wedding gown purchase online. To aid in your decision-making process, each gown listed on our site includes a detailed silhouette description.

  • At Keo Bridal, we require a non-refundable deposit of 50% at the time of your purchase. Alternatively, you may choose to make a full, non-refundable payment upfront. Once your gown is ready, we will notify you via email, at which point the remaining balance (if any) will be due within 5 days. Failure to complete the payment within this timeframe will result in the cancellation of your order.
     

    Please note that all items remain the exclusive property of Keo Bridal until full payment is received. Your order will only be shipped after we have received the balance in full, ensuring a smooth and secure transition to the final stages of preparing for your special day.

  • Since all our gowns are made-to-order, unfortunately we are unable to send them for try-on purposes.

  • Your wedding gown purchase comes with complimentary free shipping for brides within the United States. Additionally, we provide a branded wedding gown bag, hanger, and a packet filled with goodies for the bride-to-be.

  • We don't maintain a set inventory of pre-made wedding gowns in our design studio. Instead, the construction of your gown begins once payment is received.

  • Our gowns are exclusively available for purchase through our website and authorized retailers.

Size and fit.

  • Custom sizing is an ideal choice for brides seeking a fit more precise than our standard sizes, aiming to save on alteration costs, or for those who find themselves between sizes. We will tailor your gown specifically to your body shape, utilizing 12 detailed measurements. Please note that not all gowns are available in standard size. To learn more about how our sizing works visit us here.
     
    Please note that, although custom sizing significantly improves the fit, it may not eliminate the need for alterations. This is because the construction is based on a few key measurements without your physical presence. Custom size gowns are non-returnable for any reason, including wedding cancellations or last-minute changes.

  • A standard-sized gown is crafted according to our standard size chart that’s custom to our brand, ranging from sizes 2 to 24. Standard size gowns are eligible for returns within 5 days of delivery. Returns incur a 35% restocking fee based on the original dress price (excluding shipping and tax).

    Please note that not all gown styles are available in standard sizes. To learn more about how our sizing works, visit us here.

  • There's a $150 difference between standard and custom sizing.

  • Custom sizing involves drafting a unique pattern based on the bride's exact measurements. This process creates a template, serving as the blueprint for cutting the fabric.

  • To find your gown size, follow the steps using our sizing guide. We recommend ordering based on the size that aligns with most of your measurements or is most relevant to your largest measurement. Remember, it's easier to take in a gown than it is to let a gown out.

  • Yes, we’re here to assist you in finding the perfect gown size. Reach out to us via email, live chat, or schedule a virtual fitting appointment for personalized guidance. Feel free to contact us for assistance!

  • For most wedding gowns, some alterations are expected to achieve the perfect fit, regardless of whether you purchase a Standard size or a Custom size gown. We recommend sourcing an experienced tailor or alterations specialist privately to make these necessary adjustments. It's advisable to start your alterations as soon as your gown arrives to ensure ample time for any modifications needed.

  • No, alterations are not included in the gown price, and we do not offer alteration services.

  • If you're considering weight changes, we strive to ensure confidence in your ordered size. We provide size recommendations based on your measurements at the time of ordering. However, please note that we cannot be held responsible for weight fluctuations, including pregnancy, which may impact the fit of the dress.

Ordering.

  • We recommend ordering your gown at least 8 to 10 months before your wedding date to ensure ample time for alterations and accessorizing.

  • Visit our our "How To Order" page for more information about how to place your order.

  • All Keo Bridal wedding gowns are made-to-order, and the production times typically range between 4 - 6 months. You can find specific production times on each gown's respective page. It's important to note that both standard and custom sizing have the same lead times.

  • Since our gowns are made to order, it is the responsibility of brides to ensure accurate measurements and select the most suitable size. Please be aware that you have a 48-hour window from the time your order is placed to make changes to your selected size.

  • If you need to cancel your order, please note that you have up to 48 hours from the time of payment to do so and receive a full refund. After 48 hours, orders cannot be canceled. To initiate an order cancellation, please send an email to sales@keobridal.com.

Shipping & returns.

  • Shipping times depend on your location. Generally, we estimate:

    USA: 2 - 7 Business days
    International: 10 – 22 Business days

    While we strive to meet these times, we cannot guarantee them. We strongly recommend ordering your dress well in advance of your wedding day.

  • We provide complimentary shipping to brides within the United States.

  • Shipping fees will vary depending on your geographical location and the total weight of your package. To ensure transparency and convenience, we will send you a separate invoice detailing your shipping fees. Generally, shipping costs range between $100 and $400 USD. Customers are also responsible for any  customs and import taxes. We are not responsible for delays due to customs. Global duties and taxes are charged by the destination country to the recipient of the order. For more information, please visit our shipping policy fore more infomation.

  • Yes, you can initiate a return within a 72-hour window from the delivery date. However, please note that all returns are subject to a 35% restocking fee, calculated based on the original dress price (excluding shipping and tax). This fee will be automatically deducted from the refund amount. Please visit our return policy for additional information.

  • We do not accept returns for custom size weddings gowns. These gowns are produced specifically for you upon ordering, and our policy strictly prohibits returns or exchanges of any kind. Please visit our custom size return policy for additional information.

  • Since our gowns are made to order, we regret to inform you that we cannot accommodate exchanges.

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