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Shipping Fee
We provide complimentary shipping for brides within the United States. For our international brides, shipping fees will apply and are calculated based on your location and the package weight.
Estimated Delivery Time
Delivery times vary depending on your location. Here are our general estimates:
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USA: 2 - 7 Business days
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International: 10 - 25 Business days
International Shipping Fee
Shipping fees are determined by your location and the total weight of your package. For your convenience and clarity, we will provide a separate invoice detailing these charges. Typically, international shipping costs range between $80 and $200 USD.
Incorrect Address or Change Of Address
We do not accept responsibility for incorrect shipping details. In the event of a change of address or if you have mistakenly submitted incorrect details, please email us at sales@keobridal.com. It's crucial to promptly communicate any address updates to ensure the accurate and timely delivery of your order.
Return Policy
Due to the custom nature of our gowns, which are crafted to your exact measurements and tailored to your personal preferences, each piece is truly unique to you. Consequently, all sales are final, and we are unable to offer exchanges, refunds, or transfer of deposits. We strongly encourage you to carefully review your selected style, customizations, and measurements to ensure your gown is perfect for you.
Additional Assistance
Should you have any concerns regarding defects or construction issues, please notify us within 72 hours of receiving your gown. We strongly recommend trying on and thoroughly inspecting your gown as soon as it arrives. This proactive step allows us to address any concerns promptly and provide the most effective
resolution. Your timely communication is essential to ensuring the best possible outcome.
shipping & returns.
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