FAQS
Keo Bridal is based in Essex, Maryland, where each gown is thoughtfully designed with a modern, statement-making aesthetic. While we don’t have a storefront, our gowns are available by inquiry and through our in-person events.
We occasionally host exclusive try-on experiences for brides to see the gowns up close. If you're interested in viewing a specific gown or receiving personalized guidance, we recommend emailing us, booking a virtual consultation or joining our email list to stay informed about upcoming opportunities.
At Keo Bridal, every gown is made to order, designed to your measurements, and brought to life with intention. From first inquiry to final delivery, we offer expert support through our bridal concierge service to make sure your gown feels as personal as the moment it’s made for.
We recommend placing your gown order 10–12 months before your wedding date to allow time for production, delivery, and any final alterations or finishing touches.
To begin, submit an inquiry form for your chosen gown or email us at info@keobridal.com. Once details are finalized, a deposit is required to start production.
Instead of standard sizing, we craft each gown based on the measurements you provide. Once your order is placed, we’ll guide you through the measuring process to ensure accuracy.
This is where our "Sized Just For You" service comes in it’s designed to create a gown that’s tailored as closely as possible to your proportions, giving you a more personalized fit from the start. While minor alterations may still be needed, this process helps ensure your gown arrives feeling uniquely yours.
For more information on sizing, visit us here.
At Keo Bridal, we do things differently because we know that finding your gown shouldn’t mean compromising on fit. Our expert designer and production team specialize in creating gowns tailored to your exact measurements, so you don’t have to rely on in-between sizes or multiple fittings.
Every gown is carefully crafted with precision, and before it even leaves us, it goes through a strict quality check to ensure it meets our standards (and yours). Our brides have confidently ordered without in-person fittings and loved their results. While minor alterations may still be needed, our process is designed to get you as close to your perfect fit as possible from the start.
Yes! Bridal consultations are available for brides looking for personalized guidance in selecting their gown. Book your appointment here.
Yes. Customization options vary by gown and may include adjustments to the train length, bodice design, color, or combining elements from different Keo styles. For example, you may be able to pair the bodice of one gown with the skirt of another.
Each gown page includes a list of available options. If you have a specific request outside of what’s listed, please include it in your inquiry. We’ll review your request and guide you through the next steps.
Production typically takes 4 - 6 months, depending on the gown. Specific timelines can be found on each gown’s page. Complimentary shipping is included for brides in the United States, while international brides are responsible for shipping fees.
We can accommodate most rush requests for brides needing their gown sooner than the standard production timeline. For rush or extended production timelines, please include all relevant details in your gown inquiry or email us at info@keobridal.com.
If you need to cancel your Keo Bridal order, you may do so within 24 hours of payment for a full refund. After this period, all deposits or installment payments are non-refundable and non-transferable.
Due to the custom nature of our gowns, which are tailored to your specific measurements and preferences, we are unable to accept returns or offer refunds. For a detailed overview of our return policy and terms of sale, please click here.
