FAQS
Keo Bridal is based in Essex, Maryland, where every gown is thoughtfully designed with our signature modern, statement-making aesthetic. While we don’t have a traditional storefront, our gowns are available exclusively online and through special in-person events.
Keo Bridal is an online-based brand, but we host exclusive in-person try-on events where brides can experience our gowns firsthand. If you'd love to see a gown in person, keep an eye out for our next event or book a virtual consultation to get expert guidance on finding your perfect gown.
Keo Bridal is for brides who know their wedding day deserves a gown that feels like them something unforgettable, modern, and anything but ordinary. Every gown is made to order, designed to your measurements, and checked for quality at every stage. No in-between sizes, no compromises just a gown that’s created with intention and expertise.
And because luxury is all about experience, our bridal concierge service ensures seamless communication, expert guidance, and dedicated support from inquiry to delivery. This isn’t just wedding dress shopping. It’s finding the gown you didn’t know existed, but always needed.
We recommend placing your gown order 10–12 months before your wedding date to allow time for production, delivery, and any final alterations or finishing touches.
To begin, submit an inquiry form for your chosen gown or email us at info@keobridal.com. Once details are finalized, a deposit is required to start production.
Instead of standard sizing, we craft each gown based on the measurements you provide. Once your order is placed, we’ll guide you through the measuring process to ensure accuracy.
This is where our "Sized Just For You" service comes in it’s designed to create a gown that’s tailored as closely as possible to your proportions, giving you a more personalized fit from the start. While minor alterations may still be needed, this process helps ensure your gown arrives feeling uniquely yours.
At Keo Bridal, we do things differently because we know that finding your gown shouldn’t mean compromising on fit. Our expert designer and production team specialize in creating gowns tailored to your exact measurements, so you don’t have to rely on in-between sizes or multiple fittings.
Every gown is carefully crafted with precision, and before it even leaves us, it goes through a strict quality check to ensure it meets our standards (and yours). Our brides have confidently ordered without in-person fittings and loved their results. While minor alterations may still be needed, our process is designed to get you as close to your perfect fit as possible from the start.
Yes! Bridal consultations are available for brides looking for personalized guidance in selecting their gown. Book your appointment here.
Customization options vary by gown and may include train length adjustments, bodice modifications, and color changes. You can even mix elements from different Keo gowns, like pairing one bodice with another skirt.
Available customizations are listed on each gown’s page. If you have a request beyond what’s offered, please include it in your inquiry. Some modifications may incur additional fees, which will be outlined during the inquiry process.
For inquiries, submit your request on your dream gown’s page or email us at info@keobridal.com.
Production typically takes 4 - 6 months, depending on the gown. Specific timelines can be found on each gown’s page. Complimentary shipping is included for brides in the United States, while international brides are responsible for shipping fees.
We can accommodate most rush requests for brides needing their gown sooner than the standard production timeline. For rush or extended production timelines, please include all relevant details in your gown inquiry or email us at info@keobridal.com.
If you need to cancel your Keo Bridal order, you may do so within 24 hours of payment for a full refund. After this period, all deposits or installment payments are non-refundable and non-transferable.
Due to the custom nature of our gowns, which are tailored to your specific measurements and preferences, we are unable to accept returns or offer refunds. For a detailed overview of our return policy and terms of sale, please click here.