shipping policy.

Gown production timeline.
For specific production times, please refer to each gown's respective page on our website. It's important to note that both standard and custom sizing have identical lead times. This ensures clarity and consistency in the production timelines for all orders.


Shipping costs.
We offer complimentary shipping for brides within the United States. International brides will incur shipping rates based on their location and package weight. 


Estimated delivery time.
Delivery times vary depending on your location. Here are our general estimates:
 

• USA: 2 - 7 Business days

• International: 10 - 25 Business days
   

While we make every effort to meet these delivery times, please note that they are not guaranteed. We strongly recommend ordering your dress well in advance of your wedding day to allow for any unforeseen delays.


International shipping fees
Shipping fees vary depending on your geographical location and the total weight of your package. To ensure transparency and convenience, we will send you a separate invoice detailing your shipping fees. Generally, shipping costs range between $100 and $400 USD. 



International customs and import fees.
International brides, please note: you are responsible for any customs and import taxes or fees that may be applied to your order. It's essential to understand that we cannot control or predict these charges, as they are determined by your country's customs office. Additionally, we want to emphasize that we are not responsible for any delays in delivery caused by customs processes. We highly recommend staying informed about your country's customs policies to ensure a smooth and timely delivery of your purchase.


Incorrect address and change of address.
We do not accept responsibility for incorrect shipping details. In the event of a change of address or if you have mistakenly submitted incorrect details, please email us at sales@keobridal.com. It's crucial to promptly communicate any address updates to ensure the accurate and timely delivery of your order.