purchasing agreement.
please review prior to ordering
We structured this agreement to be transparent and informative, facilitating confident and informed decision-making on your part. By proceeding with your order, you confirm your understanding and agreement to these conditions.
1. Payments, Ordering, and Timeframes
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This agreement becomes effective once I place an order, make a full payment, or provide a 50% non-refundable deposit, except in the event that Keo Bridal is unable to accept or fulfill my order.
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Each Keo Bridal gown is made to order, requiring 4 - 6 months for production, starting from the date of full payment or 50% deposit confirmation by Keo Bridal.
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The remaining 50% must be paid before my gown and/or accessories are shipped.
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Failure to pay the remaining balance within 5 days of notification will be considered a cancellation of my order.
2. Cancellations
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I have read Keo Bridal's cancellation policy.
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Orders canceled within 48 hours of payment and/or deposit confirmation will be eligible for a full refund. After 48 hours, I cannot cancel for any reason.
3. Sizing, Customizations, and Alterations
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Keo Bridal gowns are made to order. It is my responsibility to take accurate measurements and use the provided Sizing Chart to choose my size.
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I have read and understood the sizing chart and sizing guide for taking measurements.
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If I seek assistance from a seamstress or tailor, it is still my responsibility to follow the sizing chart and guide to order the correct size.
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Satisfaction with the customizations I choose for my gown is my responsibility.
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Alterations may be necessary for the perfect fit, and it is not the responsibility of Keo Bridal. I also acknowledge that I need to allocate sufficient time for alterations before my wedding date.
4. Fabric Imperfections
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All Keo Bridal gowns are handmade from luxury fabrics.
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Luxury fabrics may experience minor pulls, which will not be considered a fault by Keo Bridal.
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Due to human involvement, slight variations and imperfections may occur from time to time in colors, shades, fabrics, and appliqué placement.
5. Returns and Refunds
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I have read and understood the Keo Bridal returns policy.
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A 72-hour window from the delivery date is provided to initiate a return for a standard size wedding gown.
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My custom size wedding gown cannot be returned as it was made specifically to my measurements.
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A return request must be approved by Keo Bridal, and I will receive an email with return authorization and detailed instructions.
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A 35% restocking fee will be deducted from my refund amount.
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My gown must be returned or postmarked back to Keo Bridal within 5 days of return approval.
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Unauthorized returns will be shipped back to me, and I am responsible for return shipping fees and any loss or damage to return packages.
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Keo Bridal may take up to two weeks to inspect my returned order.
6. Shipping
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I have read and understand Keo Bridal's shipping policy.
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I understand the general estimated shipping times.
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If I am located outside the United States, I understand that I am responsible for customs taxes and import fees to my country.
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It is my responsibility to input correct shipping details, and I will notify Keo Bridal of any address changes.
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Keo Bridal is not responsible for incorrect shipping details.